Celebrating Exceptional Service as part of National Customer Service Week

At MSC UK, we know it simply wouldn't be possible to operate the largest containerised cargo network in the UK, without the hard work and dedication shown by our team of over 850+ people.

National Customer Service week was the perfect opportunity to shine a spotlight on our incredible customer service teams who consistently go above and beyond to deliver outstanding support. As proud members of the Institute of Customer Service, we understand that exceptional service is at the heart of our success and the satisfaction of our customers.

Our Dedication to Excellence

 Our commitment to delivering top-tier customer service is what sets us apart. We recognise that in a rapidly evolving industry, reliability, communication and expertise are key to ensuring the success of any shipment. That’s why our customer service teams are made up of highly trained professionals who understand the intricacies of shipping and logistics, giving our customers peace of mind.

Our customer service teams are not just problem-solvers but proactive partners, anticipating potential challenges and offering the best solutions. It’s this forward-thinking approach that makes MSC UK a trusted partner for businesses across the globe and earned us consecutive ‘Shipping Line of the Year’ awards at Multimodal. No matter how intricate or time sensitive your requirements, whether this be dry, reefer or even project cargo, our dedicated teams are on hand to meet the unique needs of your cargo, offering tailored solutions that keep your cargo moving.

Celebrating Our Teams

Throughout the week, we took time to recognise and appreciate the individuals who make a difference every day. A series of thoughtful gestures, including thank you cards, sweet treats, and other small surprises, were arranged to show our gratitude and made the week extra special.

Did you know?

48% of MSC UK employees engage directly with you, our valued customers

25% of our dedicated MSC UK team work exclusively in Customer Service

31% of employees have proudly worked at MSC UK for over a decade

Don’t just take our word for it, here’s what some of our customers had to say in our 2024 Customer Satisfaction survey:

"I find their customer service very good, the tone and attitude when answering calls is very professional & welcoming. Will go out of their way to accommodate."

"MSC is a very professional company with strong customer service staff"

 "High standards of customer servicing on all levels"

 "I am very pleased with the collaboration and the communication."

 "Easy to talk to/reach the right team, you really seem to care about service and the customer. The three people I speak to the most are open and honest; we face problems and find solutions together we don't hide or shy away from them."

 "I am very happy dealing with MSC, they all provide a very good service, and the staff are always friendly and helpful.”

 If you're looking for a logistics partner that combines industry expertise with a personal touch, look no further. Our local experts are here to help you with all your shipping needs. From the simplest of shipments to the most complex, we’re ready to assist.

Contact us today to experience the difference our customer service teams can make.