Bulgaria Shipping Services - Offices, Local Information

- All full containers can stay at the port area 90 days after discharging of the vessel. After that period confiscation by the government follows.
- Extension might be possible, but not guaranteed.
- According to the customs regulations nly Companies Registered in EC may affect Import.If a non EC company is mentioned as a consignee, then the cargo can only be in transit.

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Import of Excise Cargo (alcohol + cigarettes) entering the territory of the Republic of Bulgaria:
With immediate effect All Agents in POL shipping a/m cargos to Bulgaria are obliged to manifest the following requisites:
- Detailed type(brand)
- Quantity
- Packing

Examples: Marlboro Lights King size - 680 master boxes
Davidoff Lights - 200 master boxes
Davidoff medium - 150 master boxes

By failing to comply with the a/m requirements (missing of one of the a/m requisites in the manifest) the containers immediately upon discharging will be checked by the Customs Authorities and all the costs involved will be for account of MSC i.e. will be referred to MSC Agent at respective POL.

ADDITIONAL COMMENTS

In the DTX these commodities are to be manifested as follows:
Short Description of goods (DE1): i.e. "Cigarettes"
Description of goods (DE2): i.e. "680 master boxes - Marlboro Lights King size"

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For MOTOR VEHICLES chassis and engine numbers must be shown both on the cargo manifest and the oBs/L

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Tobacco, cigarettes, and related products, classified as excise cargo under Law on Excises and Tax Warehouses, must have valid bank guarantees opened by the Merchant as per the requirements of the Law.

In case such are missing, the discharge at Burgas port will not be permitted by the Authorities and all related charges will be on Merchant's account.

For easy reference, the HS codes under this provision are as follows, however the knowledge of the Law and its/ HS amendments is entirely Merchant's care and responsibility:

24012035
2401206000
2401207010, 2401207090
2401208510, 2401208590
24019511, 2409519, 24019521, 24019529, 24019591, 24019599
2402100000
24022010
2402209000
2403110000
24031910, 24031990
24039100
2403999000

MSC BULGARIA LTD ACTS, UNLESS EXPRESSLY INDICATED OTHERWISE, ALWAYS ON BEHALF AND IN THE NAME OF MSC MEDITERRANEAN SHIPPING COMPANY S.A. (THE “CARRIER”).

THE CONTRACT OF CARRIAGE AND ALL SERVICES OF THE CARRIER ARE SUBJECT TO THE CARRIER’S TERMS AND CONDITIONS (EITHER, WHEN A BILL OF LADING IS ISSUED SUBJECT TO THE “BILL OF LADING STANDARD TERMS AND CONDITIONS”, OR, IN ALL OTHER CASES SUBJECT TO THE “SEAWAYBILL TERMS AND CONDITIONS”), THE BOOKING TERMS AND THE LOCAL AGENCY TERMS AND CONDITIONS AND LEGAL NORMS AT THE PORTS OF LOADING, TRANSSHIPMENT AND DISCHARGE.

1. DEFINITIONS
• MSC or Carrier: means MSC MEDITERRANEAN SHIPPING COMPANY S.A.,12-14 Chemin Rieu, 1208 Geneva – Switzerland
• MSC BULGARIA LTD: means the company with the same name registered in the Commercial Register of Republic of Bulgaria under company- and tax code Nr. 124060245 and acting as agent of MSC MEDITERRANEAN SHIPPING COMPANY S.A. only.
• Merchant: includes the Booking Party, Shipper, Consignee, holder of a Bill of Lading, the receiver of the Goods and any Person owning, entitled to or claiming the possession of the Goods or the corresponding Bill of Lading or anyone acting on behalf of this Person and when the context so requires means those persons jointly and severally.

2. APPLICABILITY
2.1 In case of any inconsistency between these Agency Terms and Conditions and the Terms and conditions of the MSC Bill of Lading and/or Sea Waybill, the latter shall prevail.
2.2 These Agency Terms and Conditions shall be deemed to form part of all contracts between the Merchant and MSC via its local agent MSC Bulgaria LTD. Orders and instructions of the Merchant shall be considered as his acknowledgement and acceptance of these Agency Terms and Conditions.
2.3 General Conditions of the Merchant will not be applicable and shall in any way be superseded by these Agency Terms and Conditions and the terms and conditions of the MSC Bill of Lading and/or Sea Waybill. Deviations from these Agency Terms and Conditions and in particular general conditions of the Merchant shall not apply unless this has been explicitly agreed in writing.
2.4 When appropriate and with the consent of Carrier MSC Bulgaria LTD may apply limitation(s) of liability stipulated in local and/or international norms and rules.

3. QUOTATIONS
3.1 MSC Bulgaria LTD acts as agent for and on behalf of MSC MEDITERRANEAN SHIPPING COMPANY S.A. (the "Carrier", "MSC") only. All quotations made by MSC Bulgaria LTD are on behalf of the Carrier.
3.2 Quotations made by MSC Bulgaria LTD are not binding until MSC Bulgaria LTD’s final booking confirmation has been transmitted in writing to the Merchant.
3.3 Quoted times and dates for empty positioning and loading are always subject to equipment availability and space. Advertised transit times, sailing and arrival dates are estimated times only; and such schedules may be advanced, delayed or cancelled without notice. In no event shall the carrier be liable for consequential damages or for any delay in scheduled departures or arrivals of any vessel or other conveyances used to transport the goods by sea or otherwise.
3.4 All charges are "VATOS" (Valid at Time of Shipment). Unforeseeable and additional expenses (such as statutory increase, war risk, congestion, etc.) before, during and after the sea-carriage may at any time be charged by the Carrier to the Merchant.
3.5 Alterations caused by the Merchant, for instance release of cargo to alternative third parties, issuance of switch bills of lading etc., are not included in MSC Bulgaria LTD quotations.
3.6 Unless stated otherwise and expressly confirmed in writing, each quotation always relates to:
• Harmless goods, being made clear that IMDG cargoes are always and strictly subject to the Carrier and Master's final approval at time of loading
• Cargo shipped and stowed with "deck option"
• In gauge cargo, if quoted for open top containers, flat racks and platforms
• Cargo valued below USD 200.000,00 per container, if cargo value is not presented upon quotation-request. For high-value-cargo-containers (exceeding USD 200.00,00 - two hundred thousand US dollar cargo value) the Merchant has to submit a written warning notice upon booking and, unless included in the freight, to pay an additional HVP (high-value-premium)
• In addition to cl.5.2 and cl. 6,7 and 8 description of goods, quantity, quality, trade mark status are under responsibility of Merchant
• For the purposes of these terms when cargo value has to be ascertained in USD the rate of exchange fixed by the local Central State Bank at loading port on the date of the commercial invoice(s) will be applicable

4. CARRIER’S AND AGENT’S RESPONSIBILITIES IN BULGARIAN JURISDICTION
4.1 The Merchant acknowledges and agrees that pursuant to cl 10.3 of the Carrier’s Terms and Conditions the transport contract is subject to English law and the exclusive jurisdiction of the High Court in London, save as otherwise stipulated in cl 10.3. Should nevertheless ever Bulgarian law be applied by any court or tribunal assuming jurisdiction in respect of the Carrier’s responsibility, then, in such event, the following shall apply in addition to the Carrier’s Terms and Conditions.
4.2 The Carrier shall not be responsible for any fault of his servants (employed and/or appointed) or the ship’s crew if damage has occurred as a result of fire or explosion on board, or as a result of any act, neglect or default in the navigation or in the management of the ship other than predominantly carried out in the interest of the cargo.
4.3 The same shall apply in relation to any act, neglect or default of a pilot or any other independent person involved in the navigation or management of the ship.
4.4 In accordance with Art. 222 (and articles followed) of The Bulgarian Shipping Code, Agent acts only in the name and on behalf of the Carrier and cannot be hold responsible within and in connection with relations between Carrier and Merchant(s).

5. EXPORT- AND CROSS-TRADE BOOKINGS
5.1 The MSC BULGARIA LTD Booking Confirmation formalizes the transport contract concluded between the Merchant and MSC, as a consequence of which both Booking Party and Shipper become jointly and severally contractual partners of MSC MEDITERRANEAN SHIPPING COMPANY S.A.
5.2 Notwithstanding the above, a booking confirmation does not automatically guarantee equipment availability and neither MSC nor MSC Bulgaria can be held liable for delays/shortage at depots
5.3 The Booking Party and Shipper are responsible for and have to recheck all information provided concerning description of goods, hazardous cargoes, reefer and out of gauge details as well as for the correctness of weights indicated. They must inform MSC or MSC Bulgaria LTD immediately in writing in case of any discrepancies or missing details. Any discrepancies or wrong information at the time of receipt of the goods, especially in respect of the cargo’s weight, may lead to substantial risk and costs for account of the Merchant and might result in short-shipments. In particular, discrepancies may lead to Status Change costs as per quay / terminal tariff.
5.4 The Booking Party and Shipper have to check and ensure that the maximum payload complies with all country-specific legal regulations or requirements at origin, in the transit countries and at destination. They are expressly reminded that overstuffing of containers is not permitted by law and the Carrier and may result in severe injuries and casualties for which the Merchant will be held fully liable.
5.5 For security reasons all containers for all destinations must be sealed by the Booking Party and Shipper or their representatives with High Security Bolt Seal or equivalent directly after stuffing. Unsealed and incorrectly sealed containers will be resealed upon arrival at the terminal at the Merchant’s costs and responsibility and may be short-shipped. Any resulting costs are for account of the Merchant. A High Security Bolt Seal, which meets the criteria of ISO PAS 17712: 2013, is mandatory and must be applied at all times during the transport under MSC B/L.If the shipper uses its own High Security Bolt Seal it must be compliant with ISO PAS 17712: 2013. The recommended position of the seal is at the bottom of the left locking bar of the right container door with the top of the cap pointing downwards. Any loss, damage, liability or expenses whatsoever and howsoever arising due to noncompliancewith the above requirements will be for Shipper's account and responsibility.
5.6 Loading and stowage of goods is carried out under sole instructions of the Ship’s Command. All goods are stowed “option deck” at Merchant’s risk. Requests for “under deck” stowage are subject to written approval and confirmation by MSC or MSC Bulgaria LTD.
5.7 Payments of Ocean freight can be done USD or EURO. Payments in BGN (local currency) are acceptable as well. Payments in BGN are effected as per Rate of Exchange of the Bulgarian National Bank valid for the day of payments. All bank charges including those applicable by intermediary banks are for the account of the payer.#
5.8 Unless expressly agreed otherwise, all invoices are payable immediately and without deduction or rights of retention or of set-off whatsoever.
5.9 B/L or Shipping Instructions must be submitted latest at closing time. For shipments to countries/areas requiring an AMS-filing or comparable procedures, special deadlines shall apply. The Booking Party and Shipper are responsible to enquire the specific deadline applicable to their shipment.
5.10 The Merchant declares that all used wooden packing materials comply with ISPM 15 regulations.
5.11 In consideration of Carrier issuing, at the booking party or the shipper’s request, Sea Waybill instead of Bill of Lading for the contract of carriage of the cargo, the booking party and the shipper hereby indemnify the Carrier for all and any claims, losses, costs, expenses and liabilities of any nature whatsoever that arise in consequence of the use of a Sea Waybill instead of a Bill of Lading. The booking party and the shipper further undertake to ensure that the Consignee designated on the Sea Waybill receives a legible copy of, by fax or e-mail, and agrees to abide by, the terms, conditions, exceptions and limitations contained in the Carrier Sea Waybill as freely accessible under www.msc.com and to inform the Consignee that a formal letter of acceptance of the MSC Sea Waybill Terms and Conditions will be requested from him at destination prior to delivery, being made expressly clear that oversight from MSC or its agent to obtain such a letter of acceptance prior release of the cargo shall not be deemed in any way as a waiver by MSC of its rights to rely upon, nor as a non-acceptation by the Consignee, of these Terms and Conditions5.12 Shipping documents will be issued immediately upon receipt of loading confirmation and kept at Merchant’s disposition at the MSC Bulgaria LTD local office. Transfer and dispatch of documents (by registered mail or courier) will only be effected upon receipt of the Merchant’s order confirmation and at his sole risk, expense and responsibility and shall be deemed remitted to the Merchant upon sending.

5.13 In case of Merchant’s Haulage, the Booking Party and Shipper are responsible for inspecting the empty container for its suitability to carry the specific shipment booked at the time of empty pick up from the depot/terminal either directly or via their truckers. Any later refusal of container will cause additional costs for account of the Merchant and neither MSC nor MSC Bulgaria LTD. shall be held liable for the costs of changing/replacing a container accepted during empty positioning unless the vice affecting the container was not detectable during a summary check; in which case the costs of the container changing shall be equally shared. Notwithstanding the above, a light-test is compulsory prior to each empty container’s acceptance and no liability shall be borne by the Carrier or MSC Bulgaria LTD. for costs of exchanging a container found with holes or cracks at a later stage.

5.14 Booking Party and Shipper are responsible for ensuring that all prior IMO (hazardous goods) placards and labels have been removed from the container before pick-up or latest during stuffing of its non-hazardous cargo. Costs resulting from neglect will be for the account of the Merchant.
5.15 The use of dry-van containers in lieu of reefer or temperature-controlled containers is left to the sole Merchant’s appreciation and decision and the Carrier shall have no liability or responsibility whatsoever for thermal or condensation loss or damage to the goods sustained by reason of natural variations in atmospheric temperatures whether the cargo was carried on or under deck.
5.16 In case of Merchant’s haulage of full container for export, the Merchant and/or its trucker are jointly responsible to ensure proper documentation and communication during Gate-In/redelivery of the said container.
5.17 The Booking Party, the Shipper and their trucker are jointly responsible to check that the empty container picked up at the depot is used for the booking confirmed by MSC Bulgaria LTD for this specific container. Neither MSC nor MSC Bulgaria LTD shall be responsible for any costs linked to the repatriation or additional on-carriage costs of wrongly swapped cargoes carried within correct containers due to a mistake during the empty pick-up.
5.18 As per the SOLAS Convention (Safety of Life at Sea) it is mandatory for shippers to verify weights of packed containers, regardless of who packed the container. The verification of actual container weight must be obtained on-shore, and provided to the vessel operator and the port terminal facility prior (to VGM cut off)to the vessel loading process. Neither MSC nor MSC Bulgaria shall be responsible for any costs linked with the declaration of incorrect container weights.

6. HAZARDOUS GOODS and IMDG CARGOES
6.1 Hazardous cargo bookings are only accepted together with a dangerous goods declaration (DGD). The signed “Container Packing Certificate” needs to be presented as per requirements/procedure of MSC Bulgaria LTD/ Export dept.
6.2 Misdeclaration Fee (CMD) is applicable to mis declared and undeclared hazardous goods and IMDG cargo where the merchant has failed to truthfully, accurately and sufficiently describe the goods in compliance with MSC's terms and conditions of carriage or any applicable law or regulation, whether intentionally or otherwise.
6.3 Even if a hazardous cargo booking is accepted by MSC in the first instance, MSC reserves the right to reject the shipment, since final approval is with the Vessel’s Master.
6.4 Strict 36-hours cut-off for IMO cargo:
In order to fully comply with the international IMDG rules and for timely and safe planning purposes on board of the vessels, the complete and final IMO file (i.e. the Dangerous Goods Declaration for each container containing IMO cargo) must be presented to MSCNL latest 36 hours before vessel’s arrival at the terminal at Varna and/or Burgas. The Dangerous Goods Declaration must show the complete cargo description, the container number(s), the stuffing contractors, shippers and consignee, emergency phone number(s) and must be properly stamped and signed by a competent person. Any container for which the Dangerous Goods Declaration has not been presented in time and/or with missing data will be put on hold for account of and at risk and liability of the shippers.

7. WASTE & SCRAP CARGOES
7.1 The Merchant is responsible to ensure that each booking of waste and/or scrap cargo complies absolutely with the requirements of EU-Regulation 1013/2006 of 14th June 2006 on shipment of waste - http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32006R1013.
7.2 Any wrong declaration or missing documentation will lead to a Misdeclaration Fee per container for account of the Merchant in addition to the liability exposed under the Contract of Carriage for any other charges, costs or penalties that may arise for the Carrier due to miss-declaration.

8. REEFERS AND TEMPERATURE-CONTROLLED CARGOES
8.1 Reefer cargo bookings are only accepted together with our special reefer booking form, which must be duly filled out and is available upon request at the MSC Bulgaria LTD export desk.
8.2 Booking Party, Shipper and its representatives are responsible to check the pre-settings of the container temperature prior to stuffing, and MSC or MSC Bulgaria LTD shall not be held liable for temperature damages generated by hot stuffing or non-disputed wrong pre-settings.
EXPORT LOCAL CHARGES (STORAGE / DEMURRAGE / DETENTIONS ETC.)
The Merchant is invited to contact MSC Bulgaria LTD Export Local team at https://www.msc.com/en/local-information/europe/bulgaria#Offices

9. IMPORT BOOKINGS
9.1 The provisions and under clauses 4 to 8 above apply mutatis mutandis to the Import bookings
9.2 In addition to the above, the following Form / List must be properly filled out with all corresponding information and provided to MSC Bulgaria LTD for any / all Import Bookings:
• Client reference (if any)
• Pre-carriage (if any)
• POL
• POD
• On carriage (if any)
• Volume
• Commodity
• Shipper
• Freight Forwarder (for export from USA only)
• Origin (for export from USA only)
• Consignee
• Notify
• Notify 2 (if any)
• Rate reference
• Agreed Ocean/Sea-Freight
• Ocean/Sea-freight payable at
• D-THC and local charges payable at
• B/L type
• Estimated time of shipment

10. FORWARDING SERVICES PROVIDED OUTSIDE THE SCOPE OF MSC BILL OF LADING / SEA WAYBILL
For all the services provided outside the MSC Bill of Lading MSC Bulgaria Ltd. acts as Agent for the Shipper/Consignee. These services, are subject to the rules and norms of the Bulgarian Law: Law on Commerce (Sections: Contracts on Carriage, Forwarding contracts, Commission Contracts) and/or other laws that may be applicable.

11. IMPORT REQUIREMENTS FOR RELEASE OF CARGO
11.1 No release of cargo/ container(s) will be authorized until the MSC Original Bill of Lading has been duly accomplished / fully executed by presentation and endorsement.
11.2 In case of Sea Waybill / Telex Release, no release of cargo/container(s) will be authorized until a Letter of Indemnity / Undertaking has been signed and stamped by the Consignee through which it acknowledges its acceptation of the MSC Bills of lading Terms and Conditions.
11.3 The Merchant always has and is solely responsible to check container(s) availability in respect of release and/or transportability with the Terminal Interchange before taking delivery to avoid failure trucking and waiting time. MSC and MSC BULGARIA LTD shall not entertain any claim for waiting time or fault-freight if this obligation is neglected.
11.4 In case of on-carriage, the Merchant’s delivery instruction, together with all required documents, must reach MSC Bulgaria LTD at least four working days prior estimated time of arrival (ETA) at discharge port in order to arrange the positioning. Non-respect of such obligation can lead to important costs, amid others, of storage, monitoring and plugging costs and/or D&Ds and MSC / MSC Bulgaria LTD shall not be held liable for delay and additional costs generated due to a disrespect of this obligation.
11.5 The empty container has to be returned to the container depot designated by MSC in a clean, undamaged condition and completely free of cargo residues, with all chemicals, dangerous goods (in accordance with applicable regulations), and fumigation labels removed. Failure to comply with this requirement may result in additional costs for account of the cargo.
11.6 Invoices must be paid in either Leva (BGN), USD or Euro without deduction or set-off prior the release of cargo.
11.7 Delivery
1. The Merchant shall take delivery of the Goods within the time provided in the Carrier’s applicable tariff referred to in Clause 3 of the MSC Bill of Lading and Sea Waybill Terms and Conditions.
2. Shall the Merchant fail to take delivery of the Goods within ten (10) days of the delivery becoming due under a) above, such delay shall be considered as unreasonable in the meaning of the clause 20 of the MSC Bill of Lading and Sea Waybill Terms and Conditions and the Carrier shall not thereafter have any further responsibilities or liability in respect of these goods.
3. Notwithstanding the above, the Carrier shall be entitled, without notice, to unpack the Goods and/or to store the Goods ashore, afloat, in the open or under cover, at the sole and entire risk of the Merchant and such storage shall constitute due delivery and the costs of such storage (if paid or payable by the Carrier or any agent or sub-contractor of the Carrier) shall forthwith upon demand be paid by the Merchant to the Carrier.
4. If, whether by act or omission, the Merchant directly or indirectly prevents, delay or hinder the discharge or the delivery of the Goods, any costs, expenses or liability so resulting shall be for its full and sole account.

IMPORT LOCAL CHARGES (STORAGE/DEMURRAGE/DETENTION ETC.).
The Merchant is invited to contact MSC Bulgaria LTD Export Local team at https://www.msc.com/en/local-information/europe/bulgaria#Offices

Click here to view the document in Bulgarian.

Who are we?
“MSC BULGARIA“OOD (the Company, We) is, in its capacity as joint Data Controller or Data Processor for your personal data, required to take appropriate measures to protect your personal data. When acting as Data Processor, the Company operates on behalf of MSC Mediterranean Shipping Company SA, having its register office at Chemin Rieu 12, 1208 Genève, Switzerland.
“MSC BULGARIA” OOD strives to comply with applicable data protection laws, regulations and with Regulation (EU) 2016/679 (GDPR, Regulation) when collecting, processing your personal data.
This Policy aims to inform you with information what personal data we collect about you, as our clients and contractors, for what purposes this data is used, the legal grounds for its collection and processing, the conditions for its storage in any form: oral, written or electronic, and the security measures applied by the Company with respect to your personal data.

How to contact us?
If you have any questions regarding this Policy, you wish to exercise any of your rights listed in the "Your Personal Data Rights" section below, or you have any doubts that your personal data may be processed in violation of the Regulation or your expressed preferences / consents for processing of your data, you could contact us at the following address:
“MSC BULGARIA“ OOD
UIN 124060245
Varna, 9000
Pliska str. 6
Phone number: +359 52 681 128
Email address: BGR-datarequest@msc.com

What are the principles for processing personal data?
From May 25, 2018, the General Data Protection Regulation (GDPR) will apply in all Member States of the European Union or when a company is out of European Union but collecting and processing personal data of people located in EU. From this date forward “MSC BULGARIA“ OOD should comply with the GDPR and the principles it sets for processing of personal data.
“MSC BULGARIA” OOD will comply with GDPR principles and personal data will be:
• Processed lawfully, fairly and in a transparent manner in relation to the data subject;
• Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and, where necessary, kept up to date;
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed;
• Processed in a manner that ensures appropriate security of the personal data.

What is personal data and the used definitions?
“Personal Data” means any information or data relating to an identified or identifiable natural person (data subject), who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
“Data Subject” means any natural person who is the subject of the Personal Data;
“Data Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
“Data Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Data Controller in accordance with its instructions and a written agreement.;
“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;
“Personal data breach” means а breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;
“Applicable law” means the legislation of the Republic of Bulgaria which is relevant to the protection of personal data as amended from time to time (Personal Data Protection Act, PDPA, etc.); all applicable laws and regulations in relation to the specific case of processing personal data and the Regulation (EU) 2016/679.
"Regulation (EU) 2016/679“ means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), (Official Journal of the European Union, 4thof May 2016, L 119/1).

How we collect and receive information about you?
You are hereby informed that your personal data, which you submit to MSC BULGARIA OOD or as the Company collect/has collected from you when you use/have been used any of Company´s services, may be processed by Company for the following purposes:
• manage, administrate and complete your booking,
• provide you with the requested service,
• manage and administrate the business relationship and/or the agreement between you and MSC and
• comply with the company´s legal obligations.

What information we collect?
Future and current clients – individuals: “MSC BULGARIA“ OOD processes your personal data such as Personal Identification Number (PIN), telephone number, email address, address at which the delivery to be received, bank information (for example, in the case of refunds on issued credit notes).
Visitors of the building of “MSC BULGARIA“ OOD. When visiting our offices, your stay will be registered with technical means that are set in place to ensure the security, the protection of the Company’ s property and its employees, protection of the visitors, and to apply access control to the Company’s premises.

Storing your personal data
“MSC BULGARIA“ OOD stores your personal data on electronic means (server and cloud systems) and on hard copy. The personal data will be retained for the time necessary to fulfill the purposes stated above. After that period, “MSC BULGARIA” OOD will purge the personal data, if it is not required, under applicable legislations, to store the personal data for an additional time.
For instance, accounting and related documents, which are an essential part of them (e.g. annexes), as well as documents relating to and containing accounting information are kept for a maximum period of 10 years from 1st of January of the year following the year in which the contract is terminated. Retention periods are listed in the Company’s internal Storage and Deletion of Documents Policy.
Video recordings are stored for a period of two months.

Sharing your personal data
“MSC BULGARIA” OOD assures that only authorized personnel within the Company or its affiliates have access to your personal data and that your personal data is processed only for the above-mentioned purposes. Authorized personnel may be located in countries outside the EU and EEA, in which the same level of protection for personal data as provided by the legislation of the Republic of Bulgaria may not apply. Appropriate technical and organizational measures will therefore be taken with regard to any transfer of personal data to such countries. “MSC BULGARIA OOD” may disclose your personal data when there is a legal ground that justify such disclosure and in the following cases:
• Business need: when the processing of personal data is legalized by the legitimate interest of the Data Controller. For example, in case for booking and manifest process, it is needed the disclosure of personal information about employees and contractors to MSC Mediterranean Shipping Company S.A or other MSC Agencies or companies within the group located in the territory of European Union and the European Economic area or outside of it. In such case the processing and transfer of data will be carried out using adequate technical and organizational measures to protect such data and notably when the data are transferred to third country.
• State and municipal authorities: In fulfilling our legal obligations, the Company may be required to disclose your personal data at the explicit instruction of state or municipal authorities (Customs, Executive Agency "Maritime Administration", Ministry of Transport, Information Technology and Communications, National Revenue Agency, etc.).
• Service Providers: When using service providers who supply technical support for the internal information systems and operational support for our business, the Company may disclose personal data. Such disclosure only occurs when there is a business need and upon a written agreement which includes the required safeguard measures to protect the data disclosed;

Your Personal Data Rights
In accordance with the applicable legislation you have the following rights with respect to your personal data processed by “MSC BULGARIA“ OOD:
1. Right of access and right to receive a copy of your personal data
You have the right to receive confirmation whether we process your personal data. If so, you can access your personal data and certain information about how the data is processed, as well as a copy thereof. To do so, you can fill in the appropriate access request.
2. Right to rectification of the personal data
You have the right to obtain the rectification of your personal data when it is inaccurate or incomplete.
3. Right to erasure (‘right to be forgotten’)
You have the right to request the erasure of your Personal Data when it is no longer necessary for the purposes for which it was collected or otherwise processed, as in other cases provided for in the Regulation, for example if you wish to withdraw your consent or the data was unlawfully processed.
4. Right to restriction of processing
If you question the accuracy of your personal data for a period enabling us to verify the accuracy of your Personal Data, as well as in other cases provided for in the Regulation, you may request that we limit the processing of your personal data.
5. Right to data portability
You have the right to receive your Personal Data which you have provided to us in a structured, commonly used and machine-readable format and you have the right to transmit your data to another Personal Data Controller, where:
• the processing is based on consent or on a contract with us and
• the processing is carried out by automated means.
When you have exercised your right of portability, you have the right to ask the Company to transfer your personal data directly to another Personal Data Controller when it is technically feasible.

6. Right to object
You have the right to object, on grounds relating to your particular situation, to the processing of your personal data concerning you, when the processing is based on the legitimate interest of the Company.

7. Right to withdraw your consent
If you have voluntary agreed to the processing of your Personal data, you could withdraw your consent at any time.
If you wish to exercise any of your rights or have any questions regarding the processing of your personal data, please inform us at the contacts listed in item 2 above. We will consider your inquiry / complaint and within 30 days of receiving it, you will receive an answer. If necessary, this period could be extended to up to two months, taking into account the complexity and the number of requests for which you will be informed timely, including the specific reasons for the delay.
Please note that your personal data are necessary in order for “MSC Bulgaria” OOD to fulfill the purposes stated above. Exercising your rights can impede the normal functioning of the service.
Detailed information on the terms and conditions under which you can exercise your rights can be found in Exercising Data Subject Rights Policy of “MSC BULGARIA“ OOD at www.msc.com.
You have the possibility to lodge a complaint with Bulgarian Commission for Personal Data Protection by contacting the tel. +359 02 / 91-53-518, email: kzld@cpdp.bg.

Security of your personal data
“MSC BULGARIA“ OOD maintains appropriate administrative, technical and organizational measures designed to help protect the security and integrity of your personal data and prevent accidental or unlawful destruction, loss, unauthorized alternation, disclosure or access, misuse and any other illegal form of processing. “MSC BULGARIA“ OOD maintains secure computer systems through which personal data is processed. Adequate control mechanisms for data separation and management are applied to our systems, limited access and security of the premises are ensured, subject to periodic verification.
“MSC BULGARIA“ OOD has implemented security procedures as well as technical and physical restrictions on access and use of personal data.
“MSC BULGARIA“ OOD conducts training of its employees regarding the policies and procedures for personal data protection.
“MSC BULGARIA“ OOD has strict policies and procedures applicable to the staff in order to minimize the risks of processing personal data.

Additional Information
“MSC BULGARIA“ OOD will update this data protection privacy notice by amending and supplementing it at any time in the future when legal requirements or other circumstances so require.
If you wish to receive more information regarding the processing of personal data by “MSC BULGARIA“ OOD, do not hesitate to contact us at: BGR-datarequest@msc.com

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