*Cost per day per container (in USD)

 Dry containers

Reefer containers

General comments:

• General terms are duly registered in a Notary Public's Office.
• In case of detention, the merchant must pay untill the expiry date on the billing notice. After the invoice expiry date and if the payment is not received, the shipment may be subject to delays, and consequently any special conditions are considered null (including special per diem & free time), and the standard tariff will therefore apply,as per the values and free days detailed in the original booking confirmation clause 21 item “o”.
• In case of a container shipped as "NOR" (Non-Operating Reefer), it must be considered the reefer container detention values.

In case of doubts, please contact your local MSC office.

Kindly note below demurrage values to be applied as from sailing date October 14th, 2023. 
*Cost per day per container (in USD)

Dry containers

Reefer containers

General comments: 

• General terms are duly registered in a Notary Public's Office.
• In case of demurrage, the consignee must pay until the expiry date on billing notice. After the invoice expiry date and if the payment is not received, the shipment may  be subject to delays, and consequently any special conditions are considered null (including special per diem & free time), and the standard tariff will therefore apply, as per the values and free days detailed in the original arrival notice clause 16.
• In case of a container shipped as "NOR" (Non-Operating Reefer), it must be considered the reefer container demurrage values.

In case of doubts, please contact your local MSC office.

Forms and support materials are now available in order to register your company and have access to use MyMSC tools.

Kindly note below:

• Sign up Instructions

• Instant Quote (IQ) Guide

• Booking guide

• Shipping Instructions

• How to sent VGM via MyMSC

• Financial Instructions

Reference material for Bookings and Shipping Instructions via INTTRA
Support files:

• Booking Guide
  
• Shipping Instructions

To update your registration data and personal information, please contact INTTRA support team through 0800-8881126 or send an e-mail to:service@inttra.com

Certificate requests must be forwarded to the MSC agency at the loading port.  Please see below for relative e-mail addresses .
In order to prepare a draft for the certificate, the following items must be detailed in the form: references, clauses, loading port and date of BL.

• Click here to view the certificate form
• Click here to view the clauses accepted by MSC

All requests will be analyzed internally and may be rejected if they are not in accordance with company policy.
After an internal analysis, a sample certificate will be forwarded to the requester for approval.
Once the draft is approved, the payment is confirmed and following the vessel’s departure, the MSC agency at the port of loading will issue the certificate to the requester.

MSC agency e-mail address contacts:

Certificates in Belem
Belem port
BR241-caixabel@msc.com
+55 91 3321 9500

Certificates in Fortaleza
Fortaleza port
BR241-docfor@msc.com
+55 85 3208 8650

Certificates in Manaus
Manaus port
BR241-caixamao@msc.com
+55 92 2125 9500

Certificates in Navegantes
Navegantes & Itajai ports
ian.santos@msc.com
+55 47 2104 6500

Certificates in Paranagua
Paranagua port
BR241-MSCParanaguaExportDocumentationGroupIG@msc.com
+55 41 3721 9500

Certificates in Rio de Janeiro
Rio de Janeiro & Itaguai ports
BR241-exportdoc.rio@msc.com
+55 21 3535 2999
 
Certificates in Rio Grande
Rio Grande port
BR241-exprig@msc.com
+55 53 3293 6500

Certificates in Santos
Santos port
BR241-mscsantos.expcorrectionletter@msc.com
+55 13 3211 9500

Certificates in Sao Francisco do Sul
Sao Francisco e Itapoa ports
BR241-caixasfs@msc.com
+55 47 3444 6085

Certificates in Vitoria
Vitoria port
BR241-caixavix@msc.com
+55 27 3320 9100

Following the current bolt seal security procedure, we kindly ask your attention regarding some steps which must be considered and used to register seal information. Click here to open the document.

Kindly note below the document with procedures regarding special cargo:
Special Cargo Procedures

Attached Files:

• LOI - Non IMO vehicle
• Return and Reexport Request Letter - Shipper - W.P.R - Madeira Condenada - Deposit
• Return and Reexport Request Letter - New Consignee
• LOI - Syria
• LOI - Scrap metal non IMO
• LOI - Russia
• LOI - In transit via Russia or Belarus
• Declaration for non Dangerous Fishmeal
• Dangerous Cargo Application (DCA)
• BEF - Venezuela
• BEF - Syria
• BEF - Russia
• BEF - Libya
• BEF - In transit via Russia or Belarus

In case of any doubts, please reach out to our Special Cargo Customer Service team through the e-mail br241-mscbrazilspecialcargo.customerservice@msc.com

What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.

Government approval status
Approved by DPC – Direction of Ports and Coasts
Portaria DPC Nº 164

What to include in your VGM instructions
The following items are mandatory and must be on all VGM instructions:

• Booking or Bill of Lading number
• Container number
• VGM + unit
• Authorized person’s signatory (submitter of the VGM who may be authorized to act on behalf of shippers)
• Responsible party Name

How to submit your VGM instructions
INTTRA Web Portal
MyMSC Web Portal (Free of charge)

Deadlines for sending your VGM instructions
2 hours before cargo deadline (as per local rules)

Admin Fees and costs

• There is a cost of USD 0.25 per VGM transaction by INTTRA.
• Extra costs for failing to timely provide VGM to MSC will be at shippers account

Recommendations & Guideline

• MSC Local agency should be informed in advance about the appointment of 3rd parties to provide the VGM.
• In case the agency hasn’t received the client’s VGM, the unit will not be loaded.
• In case a single unit from a lot doesn’t have VGM, MSC will not be able to load any unit of that lot, leaving additional terminal costs on behalf of the customer.
• In case any unit is loaded on the “straight from the street” condition, the deadline for receiving the VGM remains the same as mentioned on item 10.
• In case any unit is subjected to physical inspection by Customs Authorities, whether at the Terminal and or at the Dry Port (Redex) and VGM has already been sent, we are able to receive the rectification.
• Important: all containers with sailing date scheduled for July 1st must already have VGM, - and for such, please plan with at least a week in advance.
• The equipment number should be typed without considering space, period or hyphen. Make sure that booking and container(s) number(s) are correct.
• If the VGM contains grams, you should use the point to separate them from the hundred, such as: 26400.080 kg.
• Only the fields that have an asterisk (*) are required.
• If the unit is “Shipper Own Container” (SOC), the container number should be given to MSC – Customer Service analyst before the VGM is submitted, otherwise our system will not process the information. Therefore, we need to receive the number(s) of container(s) in the booking request, adding in the comment’s field.
• VGM’s transmission at the portal “MYMSC.com” follows USA’s UTC (Universal Time Coordinated) time, in other words, if it is submitted at 8:00am Brasilia’s time, it will appear as 11:00am (when the time difference is 3 hours), and the time considered will be time minus 3.

Contact information
MSC Customer Desk Service
Tel.: + 55 13 3211 9500 (BRA-info@msc.com)

As part of a continuous commitment of the MSC Group with transparency between the company, its employees and all stakeholders involved on our procedures, we developed this Whistleblowing Channel. Here, employees, third parties, customers, service providers and visitors are able to communicate any act that is not in accordance with the Internal Conduct Manual, as well as bad conduct and law violations.

In order to access the MSC Brazil Whistleblowing Channel, please click here.